For plans, a full refund will be issued ifÂ ATechlinehasÂ not been able to resolve even a single issue for you within the first 30 days of the subscription. If there are one or more issues resolved withinÂ first 30 days, the fees for the Subscription Service will not be refundable. However, after 30 days of purchase ofÂ Plan, no refund shall be made byÂ ATechline. Notwithstanding thisÂ ATechlineÂ may, at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer.Â Refund amountÂ shall be directly credited to the credit card, the details of which are registered withÂ ATechline. On the specific request of the subscriberÂ ATechlineÂ may process the refund in some other account subject to submission of such documents/information as may be asked byÂ ATechlineÂ for the said purpose. For incident based plans, you will be eligible for refund when any of the followingÂ criterionsÂ are met: You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active. The issue is out of scope for the particular plan 15 days have not passed after the issue was last worked upon byÂ anATechlineÂ technician.